PRIVACY POLICY

Last Updated: November 12, 2025

At Ratmaster Holdings, LLC, its affiliates and subsidiaries (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

By using our website, filling out forms, or scheduling services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly:
When you fill out a contact or service request form, we collect your name, phone number, email address, service address, and any details you share in your message.
Information Automatically Collected:
We may collect information such as your IP address, browser type, and how you use our site through cookies or analytics tools.
Information from Third Parties:
When we schedule or manage your pest control services, your information may be processed through PestPac by WorkWave, which helps us manage customer accounts, routes, and billing.

2. How We Use Your Information

We use your information to:

Schedule and manage pest control services
Communicate with you about appointments, billing, and service updates
Improve our website and customer experience
Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information.
We may share your information only with:

Service providers such as WorkWave/PestPac for customer management and billing
Third-party tools (like email or payment processors) as needed to perform our services
Law enforcement or regulators when required by law

4. PestPac / WorkWave Integration

Our customer data is securely managed using PestPac by WorkWave, a trusted third-party software provider.
WorkWave’s systems are protected by strict data security standards.
You can view their privacy policy here: https://www.workwave.com/privacy-policy.

5. Data Security

We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights and Choices

Depending on where you live, you may have the right to:

Access or correct your personal information
Request deletion of your data
Opt out of marketing communications

To exercise these rights, contact us at acorley@redpestcontrol.com.

7. Cookies

We may use cookies to improve your browsing experience and analyze site traffic. You can adjust cookie settings through your browser preferences.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The date above reflects the most recent revision.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

RED Pest Control
Email: acorley@redpestcontrol.com
Phone: 817.865.5251